UNE 158201 – Management of day and night care centres

Who Can Be Certified?

The UNE 158201 standard establishes the minimum requirements that must be met by all residential care centres, whether public or private, that provide services during the day, at night, or both. Its objective is to ensure the delivery of high-quality services to users.

The introduction of the Law for the Promotion of Personal Autonomy and Care for Dependency has created an opportunity to establish new quality management models for services provided in both social and healthcare centres.

This standard defines the requirements and minimum service levels that day and night care centres must meet to satisfy the needs and expectations of users, family members, and other relevant stakeholders.

Any centre providing these services, regardless of its model, size, or management structure, can adopt UNE 158201 as the foundation of its management system and build additional improvement processes on top of it to achieve excellence in service delivery.

UNE 158201 can also be easily integrated with other quality management and social responsibility standards.

Benefits of UNE 158201

• Facilitates the identification, monitoring, and control of applicable legislation and regulatory requirements.
• Provides a framework for more efficient management of services.
• Offers a robust system of performance indicators and continuous process improvement in a standardized and systematic way.
• Recognizes and supports the work carried out by the professionals delivering services within the centres.
• Provides a foundation for achieving the satisfaction of users, family members, and other interested parties.

The participation of both public administrations and representative organizations from the sector in developing this standard has contributed to its widespread recognition and acceptance.

UNE 158201 provides administrations and external managers with standardized and systematic management models, facilitating control, monitoring, transparency, and continuous improvement across care centres. It also supports the implementation of legal requirements and the systematic evaluation of mandatory periodic controls.

Why Applus+ Certification?

Applus+ Certification is an independent certification body with recognized national and international prestige. Our mission is to help organizations achieve their commitment to continuous improvement.

The technical expertise and professional competence of our auditors, recognized specialists in their respective sectors, ensure that every assessment provides maximum value while verifying compliance across the centres and organizations operating in this field.